These Terms and Conditions govern your use of https://debut-cpt.com and any purchases made from DEBUT.

By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions.

Nothing in these Terms and Conditions is intended to limit any rights available to consumers under applicable South African law.

1. Business Information

This website is operated by:

Legal business name: Hartzenberg Ventures trading as DEBUT
Trading name: DEBUT
Legal status: Private Company (Pty) Ltd
Company registration number: 2026/220649/07
Country: South Africa
Physical address: 18 Firlands Rd, Rondebosch, Cape Town
Email: debutcpt@gmail.com
Telephone / WhatsApp: 064 674 5868
Website: https://debut-cpt.com

2. Use of This Website

You may use this website only for lawful purposes.

You may not:

• Attempt to gain unauthorised access to the website
• Interfere with the website’s security or functionality
• Introduce viruses, malware or malicious code
• Use automated systems to disrupt the website
• Attempt fraudulent transactions
• Misrepresent your identity
• Use our content for unauthorised commercial purposes

We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, website or business.

3. Products and Services

DEBUT provides a garment reworking and customisation service.

In most cases, customers supply an existing sports, rugby or supporter jersey which is altered into the selected DEBUT silhouette or style.

We aim to describe and display our products and services as accurately as reasonably possible.

However, please note that:

• Colours may appear differently depending on your screen or device
• Individually reworked garments may contain slight variations
• Pattern and graphic positioning will depend on the original jersey supplied
• Measurements may vary slightly due to the nature of clothing and alterations
• Product photography represents the general style and may not be identical to the customer’s finished garment

Customers should review the relevant product page before purchasing.

4. Customer-Supplied Jerseys

Unless expressly stated otherwise, the customer is responsible for supplying the jersey that DEBUT will alter.

The customer confirms that they are entitled to provide the garment to DEBUT for alteration.

Customers are responsible for ensuring that the jersey supplied:

• Is the correct garment intended for the relevant order
• Is reasonably clean and suitable for alteration
• Is in a condition appropriate for the selected customisation
• Has been correctly labelled or linked to the relevant order where requested

DEBUT is not responsible for pre-existing wear, damage, staining, defects or weaknesses in the customer’s jersey that were present before it was received by us.

Where we identify an issue that may affect the alteration, we may contact the customer before proceeding.

5. Reworked Garments

Reworking may include:

• Cinching
• Gathering
• Cropping
• Tailoring
• Waist modifications
• Lace detailing
• Fit adjustments
• Appliqué
• Other design alterations

Every jersey differs in fabric, construction, graphics and sizing.

As a result, minor variations in stitching, gathering, pattern placement, proportions or finishing may occur.

These characteristics form part of the nature of an individually reworked garment and do not necessarily indicate a defect.

6. Customised and Personalised Garments

DEBUT garments are generally altered according to the customer’s chosen design, garment and instructions.

Customisation may include:

• Individual garment sizing
• Custom waist placement
• Selected silhouettes
• Personalised details
• Lace numbers
• Special alterations
• Customer-requested modifications

Because customised products are made specifically for the customer, different cancellation and return rules may apply where permitted by law.

Nothing in this section removes statutory rights relating to defective, unsafe or otherwise non-compliant products.

7. Product Sizing

Customers are responsible for reviewing relevant sizing and fit information before placing an order.

Because DEBUT garments are reworked from customer-supplied jerseys, the finished fit may vary depending on the original garment.

We recommend reviewing:

• Size guides
• Product measurements
• Fit descriptions
• Product-specific notes
• Any instructions supplied on the relevant product page

If you are unsure, please contact us before purchasing.

Email: debutcpt@gmail.com
WhatsApp: 064 674 5868

8. Jersey Submission Deadline

After placing an order, customers have 10 working days to either:

• Deliver their jersey to DEBUT using the method selected at checkout; or
• Provide DEBUT with valid tracking information showing that the jersey is in transit.

Where tracking information is supplied within the 10-working-day period, the submission period may be paused while the parcel is travelling to DEBUT.

Customers should use their order number as a reference when communicating tracking information.

If we do not receive the jersey or valid tracking information within the required period, the order may be cancelled in accordance with our Returns & Exchanges Policy, checkout disclosures and applicable law.

9. Ways to Send Your Jersey to DEBUT

Available jersey-submission methods may include:

Rondebosch Drop-Off

18 Firlands Rd
Rondebosch
Cape Town

Unless otherwise communicated, drop-off is available Monday to Friday during the hours stated in your confirmation email.

PostNet

Customers may send their jersey to the PostNet destination specified during checkout or in their order confirmation.

The Courier Guy

Customers may send their jersey using The Courier Guy or the relevant locker details supplied during checkout or in their order confirmation.

Customers remain responsible for arranging and paying for the delivery of their jersey to DEBUT unless otherwise expressly stated.

10. Product Availability

All products and available customisation slots are subject to availability.

Adding an item to your cart does not reserve production capacity.

We cannot guarantee availability until an order has been successfully placed and accepted.

If we are unable to fulfil an order after payment, we will contact you and arrange an appropriate remedy.

11. Prices

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices shown at checkout will include or clearly display applicable:

• Product or customisation costs
• Add-ons
• Discounts
• Taxes where applicable
• Delivery charges
• Other applicable fees

We reserve the right to change prices at any time.

Price changes will not normally affect orders already accepted and paid for.

12. Pricing Errors

We make reasonable efforts to ensure prices are correct.

If an obvious pricing error occurs, we may, where legally permitted, contact you to:

• Confirm whether you wish to proceed at the correct price; or
• Cancel the affected order and issue an appropriate refund.

13. Orders

Placing an order constitutes an offer to purchase the selected DEBUT customisation service or product.

After ordering, you may receive an automated acknowledgement.

An order will generally proceed once:

• Payment has been successfully received
• The selected service is available
• Accurate customer information has been supplied
• Any required security checks have been completed

Production cannot begin until DEBUT has received the jersey being altered.

14. Right to Refuse or Cancel an Order

We may refuse or cancel an order where reasonably necessary, including where:

• A service is unavailable
• Payment fails
• Payment is reversed
• Fraud is suspected
• Incorrect information was supplied
• An obvious pricing error occurred
• The garment cannot reasonably be altered as requested
• The customer does not supply the required jersey
• The order violates these Terms
• We are legally unable to complete the transaction

Any refund or retained amount will be handled according to the circumstances, our Returns & Exchanges Policy and applicable law.

15. Payment

Payment must be made using one of the payment methods displayed during checkout.

Payments are processed through Paystack and any other payment service we may make available from time to time.

Available methods may differ depending on the customer’s device, bank and payment-provider eligibility.

By providing payment details, you confirm that:

• You are authorised to use the relevant payment method
• The information supplied is accurate
• You authorise the applicable transaction

We are not responsible for a bank or payment provider declining a transaction.

16. Payment Security

Payment information may be processed directly by our authorised payment provider.

We do not ordinarily receive or store complete payment-card information where it is entered directly into the provider’s secure payment system.

Customers should never send complete card information through:

• Email
• WhatsApp
• Contact forms
• Social media

17. Order Confirmation

After successfully placing an order, you should receive confirmation using the email address supplied during checkout.

This email may contain:

• Your order number
• Products or styles selected
• Payment details
• Jersey-submission instructions
• Submission deadline
• Delivery information

Please check the confirmation carefully and contact us as soon as possible if anything is incorrect.

18. Order Changes

If you need to change an order after placing it, contact us immediately.

We cannot guarantee that changes can be accepted once:

• Customisation has started
• The jersey has been cut or altered
• Personalised work has begun
• A courier booking has been created
• The finished piece has been dispatched

19. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Whether cancellation is possible may depend on:

• Whether customisation has begun
• Whether materials or production time have been allocated
• Whether work has already been performed
• Whether the garment has already been dispatched
• Any statutory cancellation rights that apply

Applicable refunds will be handled in accordance with our Returns & Exchanges Policy and applicable South African law.

20. Production Time

Once your jersey has been received by DEBUT and is ready for customisation, normal production generally takes approximately:

5–7 working days.

This is an estimate and may vary depending on:

• The selected style
• The condition or construction of the original garment
• Additional customisation
• Order volumes
• Public holidays
• Circumstances outside our reasonable control

Where a significant delay occurs, we will communicate with the customer where reasonably possible.

21. Delivery Areas

DEBUT currently accepts delivery orders within South Africa, subject to availability of a suitable delivery service for the destination entered at checkout.

Available delivery methods and prices will be displayed during checkout.

22. Delivery Charges

Delivery charges are calculated or displayed before checkout is completed.

Charges may depend on:

• Destination
• Courier service
• Delivery method
• Parcel size
• Parcel weight
• Promotional shipping offers

DEBUT currently integrates with The Courier Guy for applicable courier deliveries.

23. Delivery Times

Delivery time begins after the completed garment has been dispatched.

The estimated courier transit time depends on:

• The service available for the customer’s address
• Destination
• Courier network conditions
• Whether the destination is a main centre or regional area

Where available, the relevant delivery service or estimate will be shown during checkout or supplied with tracking information.

Courier delivery times are estimates unless expressly stated otherwise.

24. Local Pickup

Where Local Pickup is selected at checkout, the customer will not be charged courier delivery for the finished piece.

Once the alteration is complete, the customer will be notified that the order is ready for collection.

Collection arrangements may be confirmed through:

Email: debutcpt@gmail.com
WhatsApp: 064 674 5868

Customers should wait for the Ready for Collection notification before attempting to collect an order.

25. Delivery Delays

Delays may occur because of:

• Courier delays
• Severe weather
• Public holidays
• High order volumes
• Strikes
• Incorrect addresses
• Remote locations
• Events outside our reasonable control

If a significant delay occurs, please contact us and we will assist where reasonably possible.

26. Delivery Addresses

Customers are responsible for entering complete and accurate delivery information.

Please verify:

• Street address
• Suburb
• City
• Province
• Postal code
• Telephone number

We cannot guarantee that an address can be changed after a courier booking or dispatch has occurred.

Additional delivery charges may apply where an item must be resent because incorrect information was supplied.

27. Courier Tracking

Where tracking is available, customers may receive:

• A waybill or tracking number
• Courier information
• Tracking link
• Delivery updates

Tracking may be supplied by DEBUT, WooCommerce or directly by The Courier Guy.

28. Failed Deliveries

If a courier is unable to deliver because:

• Nobody is available
• The address is incorrect
• The recipient cannot be contacted
• Delivery is refused

the parcel may be returned.

Additional delivery charges may apply before the parcel is sent again, where legally permitted.

29. Risk and Delivery

Please inspect your parcel after delivery.

If a parcel arrives visibly damaged, contact us as soon as reasonably possible and provide photographs of:

• The packaging
• Courier label
• Damaged garment
• Visible parcel damage

Please retain the packaging while the issue is assessed.

30. Returns and Exchanges

Returns, alterations, exchanges and refunds are governed by our separate Returns & Exchanges Policy, available on the DEBUT website.

Customers should review that policy before purchasing.

31. Change-of-Mind Returns

Because DEBUT’s primary service involves altering a customer-supplied garment specifically for that customer, ordinary change-of-mind returns may be restricted where permitted by law.

Any non-customised goods offered by DEBUT will be dealt with according to the Returns & Exchanges Policy and applicable law.

32. Online Cooling-Off Rights

Certain electronic transactions may qualify for statutory cancellation or cooling-off rights under South African law.

Such rights depend on the type of transaction and any applicable statutory exclusions.

Products or services made according to customer specifications or clearly personalised may be treated differently under applicable law.

Nothing in these Terms is intended to exclude a consumer right that cannot lawfully be excluded.

33. Custom Product Returns

Where a garment has been altered specifically according to:

• Customer instructions
• Selected style
• Measurements
• Personalisation
• Requested design details

ordinary change-of-mind returns may be restricted where permitted by law.

This does not affect statutory remedies relating to defective or non-compliant workmanship.

34. Defective Products or Customisation

If you believe there is a problem with the customisation, contact:

debutcpt@gmail.com

Please provide:

• Your full name
• Order number
• Description of the issue
• Photographs where appropriate

DEBUT currently offers one complimentary alteration for qualifying customisation issues reported within 7 days of delivery or collection, subject to the terms of our Returns & Exchanges Policy.

This does not limit any statutory rights that apply.

South African consumer law provides statutory remedies for goods that fail applicable quality standards. Government of South Africa

35. Incorrect Orders

If DEBUT completes an order incorrectly or supplies something materially different from the order placed, please contact us as soon as possible.

Where the mistake is ours, we will arrange an appropriate remedy.

36. Refunds

Approved refunds will ordinarily be returned using the original payment method unless another arrangement is legally permitted and agreed.

Once processed by DEBUT, the time required for the funds to appear may depend on:

• Bank
• Card issuer
• Paystack
• Payment method

37. Exchanges

Because DEBUT’s products generally involve custom alterations to a customer-supplied garment, traditional size or colour exchanges may not always be possible.

Where an exchange or alternative remedy is available, it may depend on:

• Nature of the issue
• Condition of the garment
• Whether further alteration is possible
• Applicable consumer rights
• Relevant delivery charges

38. Sale Items

Sale or discounted products remain subject to applicable statutory consumer rights.

Where DEBUT offers additional voluntary return rights, different conditions may apply to items expressly identified as Final Sale.

Such conditions will not override rights that cannot lawfully be excluded.

39. Promotional Codes

Discount codes may:

• Have an expiry date
• Apply only to selected products
• Require a minimum order amount
• Be limited to certain customers
• Be limited to one use
• Exclude certain products
• Be unavailable alongside another promotion

Specific promotional conditions form part of the relevant promotion.

40. Promotional Errors and Abuse

We may refuse or cancel use of a promotional code where:

• It has expired
• It has been used fraudulently
• Eligibility requirements are not met
• A technical error caused unintended use
• The promotion has been materially abused

This remains subject to applicable consumer law.

41. Gift Cards

Where DEBUT offers gift cards, vouchers or store credit, any specific conditions will be displayed when they are purchased or issued.

Nothing in those conditions will override rights that cannot lawfully be excluded.

42. Customer Accounts

Customers may have the option to create an online account.

Accounts may allow customers to:

• View previous orders
• Update account details
• Save addresses
• Track orders
• Manage profile information

43. Account Security

Customers are responsible for keeping account login details confidential.

Please notify us if you suspect:

• Unauthorised access
• Password theft
• Fraudulent activity

We may temporarily restrict access where reasonably necessary to protect an account.

44. Customer Information

You agree to provide accurate and current information when:

• Creating an account
• Placing an order
• Submitting a return
• Providing a delivery address
• Contacting customer service

Customers should update information when it changes.

45. Product Reviews

Where reviews are enabled, customers may submit genuine opinions about products or services they have purchased or used.

Reviews must not contain:

• False information
• Hate speech
• Threats
• Spam
• Illegal content
• Another person’s private information
• Malicious links or code

We may moderate reviews where reasonably necessary.

46. Social Media and User-Generated Content

If you tag DEBUT in social-media content, this does not automatically give us unrestricted permission to commercially use your photographs.

Where we wish to reuse identifiable customer content for marketing purposes, we may request appropriate permission.

47. Intellectual Property

Unless otherwise stated, original content on this website belongs to DEBUT, Hartzenberg Ventures, its licensors or the relevant rights holder.

This may include:

• DEBUT branding
• Logo
• Original photography
• Product descriptions
• Website copy
• Graphics
• Videos
• Original DEBUT designs
• Marketing materials

You may not reproduce or commercially exploit protected content without permission.

48. Rugby Team and Third-Party Trademarks

Team names, league names, sponsor marks, logos and other third-party trademarks remain the property of their respective owners.

Unless expressly stated otherwise, DEBUT does not claim ownership of third-party trademarks appearing on customer-supplied jerseys.

The presence of a third-party brand does not by itself represent sponsorship, partnership or endorsement by the relevant rights holder.

DEBUT’s service involves altering garments supplied by customers and should not be interpreted as an official collaboration with any team, sponsor or sporting organisation unless expressly stated.

49. Product Authenticity

DEBUT does not ordinarily authenticate customer-supplied jerseys.

The customer is responsible for the garment they provide to DEBUT.

Any description such as:

• Official
• Licensed
• Authentic
• Vintage
• Replica

should only be relied upon where DEBUT expressly makes that statement in relation to a specific product.

50. Website Content

We aim to keep website information accurate and current.

Occasional errors may occur involving:

• Product information
• Availability
• Pricing
• Images
• Descriptions
• Promotions

We may correct genuine errors where permitted by law.

51. Website Availability

We aim to keep the website accessible but cannot guarantee uninterrupted operation.

The website may temporarily become unavailable due to:

• Maintenance
• Software updates
• Hosting problems
• Security incidents
• Technical failures
• Circumstances outside our control

52. Third-Party Services

Our website may use third-party services including:

• Paystack
• The Courier Guy
• Hosting providers
• Analytics platforms
• Newsletter services
• Social-media platforms
• WordPress and WooCommerce extensions

Third-party services may operate under their own terms and privacy policies.

53. External Links

Our website may contain links to external websites.

We do not control those websites and are not responsible for their independent:

• Content
• Security
• Availability
• Privacy practices
• Terms

Customers should review applicable third-party policies before using those services.

54. Privacy

Personal information is processed in accordance with our Privacy Policy, available on the DEBUT website.

Our Privacy Policy explains how we collect, use, store and protect personal information.

55. Marketing Communications

Where legally permitted and where appropriate consent has been obtained, we may send communications relating to:

• New products
• Product drops
• Promotions
• Brand updates
• Events
• Special offers

Customers may unsubscribe at any time.

Transactional communications concerning orders, accounts, payments, jersey submissions, delivery or customer service may still be sent where necessary.

56. Limitation of Liability

To the fullest extent permitted by applicable law, DEBUT will not be responsible for indirect or consequential loss arising solely from use of the website where liability may lawfully be limited.

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.

57. Customer Responsibility

Customers are responsible for:

• Supplying accurate information
• Supplying the correct jersey
• Reviewing relevant product and sizing information
• Following submission instructions
• Protecting account credentials
• Following garment-care instructions
• Using the finished garment appropriately

This does not remove any legal obligations imposed on DEBUT.

58. Product Care

Care instructions may differ between altered garments.

Customers should follow instructions supplied:

• On the product page
• With the completed garment
• Through DEBUT communications

Because the original garment and added materials may have different properties, customers should follow DEBUT’s care guidance where provided.

Damage caused by inappropriate washing, drying, ironing, bleaching or misuse may not constitute a defect.

59. Events Outside Our Control

We will not be responsible for delays caused by circumstances genuinely outside our reasonable control, subject to obligations imposed by law.

These may include:

• Natural disasters
• Severe weather
• Civil disruption
• Strikes
• Courier network failures
• Power outages
• Internet failures
• Government restrictions

We will take reasonable steps to minimise disruption where possible.

60. Complaints

If you are unhappy with a DEBUT product or service, please contact us so we can attempt to resolve the issue.

Email: debutcpt@gmail.com
WhatsApp: 064 674 5868

Please provide:

• Your name
• Order number
• Description of the issue
• Supporting photographs or information where relevant

61. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law through courts, tribunals, regulators or other mechanisms having lawful jurisdiction.

Nothing in these Terms is intended to remove a consumer’s statutory right to approach an appropriate regulator, tribunal or court.

62. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on this page together with its updated effective date.

Changes will apply prospectively and will not be used to remove rights already acquired under a completed transaction where doing so would be unlawful.

63. Severability

If any provision is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

64. Entire Agreement

These Terms should be read together with:

• Product descriptions
• Privacy Policy
• Returns & Exchanges Policy
• Checkout information
• Jersey-submission instructions
• Promotion-specific conditions

Together, these documents govern purchases made through the website, subject to applicable law.

65. Effective Date

These Terms and Conditions are effective from:

30 September 2026

66. Contact Us

If you have questions about these Terms and Conditions, contact:

DEBUT
Legal entity: Hartzenberg Ventures trading as DEBUT
Registration number: 2026/220649/07
Physical address: 18 Firlands Rd, Rondebosch, Cape Town
Email: debutcpt@gmail.com
Telephone / WhatsApp: 064 674 5868
Website: https://debut-cpt.com